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Process map

Describe every Abitello process: the map itself, and behind each area at least its purpose, its steps and who owns it.

Purpose

The process map names Abitello's processes. This project fills it: each area gets its purpose, its main workflow and its owner, so that the business can run — and be automated — from the playbook.

Goal

The project is done when every area on the process map has

  1. a purpose in one to three sentences,
  2. its main workflow as a numbered procedure — trigger, steps, result,
  3. an owner, and
  4. a note on which steps are automated and which are done by a person.

How we work on it

  1. Pick the next area, starting with the core processes: Customers, Services, Operations.
  2. Write its main workflow as it is done today, following the Playbook template.
  3. Mark each step as automated or manual. A manual step that repeats is a candidate for the AI Factory.
  4. Review the page together; it goes live with the next push (Contributing).

Where things live