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Knowledge Management

How Abitello keeps what it knows: this playbook, how it is structured, who can read it and how to add to it.

Purpose

What we know as a company is written down once, in this playbook, so that it does not depend on any one person and so that it can be automated.

• PARA — how the playbook is structured.
• Playbook access — how to sign in, and who may.
• Playbook template — the shape of every page.
• Playbook preview — check a change before it goes live.
• Contributing — how a change gets into the playbook.