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Customer retention

Owners stay because they see, at any time, that their property is well run.

Workflow

  1. Onboarding — in the first month the owner gets access to their reports and knows whom to contact.
  2. Regular report — the owner receives the figures and the open requests of their property on a fixed rhythm.
  3. Annual review — once a year we sit down with the owner: the year's figures, the tenants, what is coming, and what we can do better.
  4. Recommendation — a satisfied owner is asked whether they know someone with a similar property.

Result

Owners who stay, and new owners who come through them.