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Wording
The same thing always has the same name — on the website, in a letter, in an interface and in this playbook.
Terms we use
| We say | Meaning |
|---|---|
| Owner | the person or company that owns a property and gives us the mandate |
| Tenant | a person or company renting a unit, residential or commercial |
| Property | one building or site under management |
| Unit | one rentable part of a property: a flat, an office, a parking space |
| Request | anything a tenant or owner asks of us; every request gets a number |
| Mandate | the contract between an owner and Abitello |
Rules
- Abitello is written with a capital A and the rest in lower case; in a logo or header as ABITELLO.
- English documents follow UK spelling. German follows Swiss conventions: no ß, no comma after the salutation.
- We avoid property-management jargon in anything a tenant reads.