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🟠 AREAS

Abitello's processes, one chapter each, in alphabetical order. Each area is a responsibility with no end date.

Every area is a process on the process map, where they are grouped into management, core and support processes.

• AI Factory — how we build the automation with AI agents.
• Communication — what we say to the outside world, and how it looks.
• Customers — the way of an owner from first contact to long-term client.
• Finance — bookkeeping, payments, taxes and company data.
• ICT — systems, accounts, backups and security.
• Infrastructure — workplaces and equipment.
• Insurance — the company's own insurance cover.
• Knowledge Management — this playbook, and how knowledge is kept.
• Leadership — values, strategy, business model, process map and feedback.
• Operations — running the properties, day to day.
• Personnel administration — contracts, time, absences, payroll, the annual talk.
• Services — what Abitello offers to owners and tenants.